This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role.
This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations.
This qualification is suitable for learners aged 18 and above. This qualification is designed for learners who may be changing career or entering a new industry and need a solid background in this area.
Provide learners with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role. The objectives of this qualification are to help learners to:
This qualification aims to provide learners with a number of progression options, including higher level studies at university or FE colleges. The skills required to progress to higher academic studies are different from those required at Levels 1 and 2. Level 3 qualifications enable the development of these skills. Although there is no single definition of higher-level learning skills.
Level 3 criteria can require learners to analyze, draw conclusions, interpret or justify, which are all examples of higher-level skills. This means that evidence provided for the portfolio will also demonstrate the development and use of higher-level learning skills.
To be awarded the Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.
Its delivery is in order to accommodate part-time and distance learning.
TXN, Ħal Tarxien, Tarxien, Malta
International Institute by Malta
European Qualifications Framework (EQF) as a translation tool to make national qualifications easier to understand and more comparable.
OTHM qualifications are developed to equip learners with the knowledge and skills that employers are looking for. Pursuing an OTHM qualification will give you the opportunity to enhance knowledge of business and management and grow key competencies to tackle work projects and situations more effectively.
Office of the Qualifications and Examinations Regulation.